User
Research
+
UX
Design
+
UI
Design
Project Summary
Solution
A digital app that provides users guidance at any airport that users are not familiar with. The guidance includes two major parts: exploring activities and helping in urgent situations.
Course project for a Master’s level Fundamentals of UX course
Huiling Luo (me)
Kristin Xie
Iris Liang
Cici Dong
—> Conducted 2 one-to-one User Interview
—> Conducted Usability Testing with 3 participants
—> Lead the Design Ideation
—> Lead the Final Prototype Design
Project Stage Overview
User Inteview
8 responses were collected
Solution Ideation + Lo-Fi Wireframe
Prioritized 2 major paths to solve user demands
Hi-Fi Prototype
Visually presented final solution
Usability Testing
9 responses with interactive observation were collected
Empathy with Our User…
He is…
Therefore he said…
But…
Proiritization —> Sketches
Brainstorm —> Proiritization
Wireframe
From Sketch to Wireframe, we build the happy path to test our idea.
Usability Testing
Get user feedback for iteration
Key Findings
From the most important to less important findings, we summarize them into document.
Mode selection is redundant
Since we have the bottom navigation bar, it is unnecessary to let users choose their demand on purpose.
"Bubble" mismatch with urgent situation
After user testing, the floating bubbles seem to be distracted, which may cause more frustration when emergent
Turn into Airport layout overview
Remove the bottom half part of the home screen and redesign into a clickable layout of the whole airport that allow users to get familiar with airport information and conditions beforehand
Reshape into "Rectangle"
The bubbles have been changed to rectangles to eliminate user frustration during usage and demonstrate things clearly.
Hi-fidelity Prototype
Apply visual design in final model
Hi-Fi Prototype
When user want to explore in waiting time…
When user met an unexpected situation…
What I did?